Privacy policy
In this privacy policy, Maison de la Beauté ("Site", "we", "us" or "our") describes how we collect, use, and disclose your personal information when you visit, use our services, or shop from maisondelabeaute.lv ("Site") or otherwise interact with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, a visitor to the site, or any other person whose information we have collected in accordance with this Privacy Policy.
Please carefully read this Privacy Policy. By using any of the Services and accessing them, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes in this Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last Updated" date, and take any other actions required by applicable laws.
We collect and use your personal information
To provide Services, we collect and in the last 12 months have collected personal information about you from various sources as indicated below. The information we collect and use varies depending on how you interact with us.
In addition to the special purposes mentioned above, we may use the information we collect about you to communicate with you, provide services, comply with all applicable legal obligations, fulfill all applicable service delivery requirements, and to protect or defend services, our rights, as well as the rights of our users or other individuals.
What personal information do we collect
The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you provide to us when using our services may include:
Basic contact information, including your name, address, phone number, email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, security questions.
Shopping information, including items you view, place in the cart, or add to your wishlist.
Customer support information, including information you choose to include in communication with us, such as sending a message using the Services.
Some service functions may require you to provide us with specific information about yourself. You can choose not to provide this information, but it may prevent you from using or accessing these functions.
Information we collect using cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access our Website and your account and use it, including information about the device, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.
Information obtained from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our website and services, such as Shopify.
Our payment processors collect payment information (such as bank account, credit card or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the requested products or services, to perform our contract with you.
When you visit our site, open or click on the email messages we send you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and we are not responsible for the policies or practices of third parties. For more information, please refer to the section below on Third-Party Websites and Links.
How we use your personal information
Providing products and services. We use your personal information to provide you with Services, to fulfill the contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to organize delivery, facilitate returns and exchanges, and allow you to post reviews.
Marketing and advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or mail, as well as showing you product or service advertisements. This may involve using your personal information to better tailor Services and advertisements on our Website and other sites.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, unlawful, or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We highly recommend not to disclose your username, password, or any other access information to anyone else. If you believe your account has been compromised, please contact us immediately.
When contacting you, we use your personal information to provide you with customer support and improve our services. This is in our legitimate interests to respond to you, provide you with effective services, and maintain our business relationship with you.
Cookies
Just like many websites, we use cookies on our website. For specific information about the cookies we use in connection with our store operations with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including remembering your actions and preferences), perform analysis, and better understand user interaction with the Services (in our legitimate interests to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and advertising on our Website and other websites.
Most web browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies using browser controls. Please note that removing or blocking cookies can negatively impact your user experience and may result in some services, including certain features and overall functionality, not working correctly or being unavailable. Additionally, blocking cookies may entirely prevent us from sharing information with third parties, such as our advertising partners.
How do we express personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
With vendors or other third parties who provide services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and delivery).
With business and marketing partners, including Shopify, to provide services to you and advertise. Our business and marketing partners will use your information in accordance with their privacy policies.
When you indicate, request from us, or otherwise agree that we disclose certain information to third parties, such as to deliver products to you or using social media plugins or sign-in integrations, with your consent.
With our affiliated companies or otherwise within our corporate group, we have a legitimate interest in conducting successful business operations.
In connection with a business transaction, such as a merger or bankruptcy, comply with all applicable legal obligations (including responding to notices, search warrants, and similar requests), implement all applicable service delivery rules, and protect or defend the Services, our rights, and the rights of our users or other persons.
In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (*) about users for the purposes specified in the sections "How we collect and use your personal information" and "How we disclose personal information":
Category: Recipient Categories
Identifiers such as basic contact information and specific order and account information
Commercial information such as order information, shopping information, and customer support information
Internet or other similar network operation, such as usage data
Sellers and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Business and marketing partners
Branches
We do not use or disclose sensitive personal information to infer your characteristics.
User-generated content
Services may allow you to post reviews of products and other user-generated content. If you choose to submit user-generated content in any public area of the Services, this content will be public and accessible to everyone.
We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that the parties who have access to such information will respect your privacy or ensure it. We are not responsible for the confidentiality or security of information that you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-party websites and links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that we are not affiliated with or do not control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information provided in public or partially public places, including information shared on third-party social network platforms, may also be visible to other Service users and/or users of these third-party platforms without restrictions on how we use it or third parties. The inclusion of such links does not in itself mean that we endorse the content on such platforms or their owners or operators, except as disclosed in the Services.
Children's data
Services are not intended for children, and we do not knowingly collect any personal information about children. If you are a parent or guardian who has provided us with personal information, you can contact us using the contact information provided below to request its deletion.
From the date of entry into force of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as these terms are defined in applicable law) personal information of individuals under the age of 16.
Your information security and storage
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information to us.
The length of time we store your personal information depends on various factors, such as whether we need this information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights and choice
Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in certain cases we may reject your request as permitted by law.
Rights to access/know. You may have the right to request access to our personal information about you, including information about how we use and share your information.
Right to erasure. You may have the right to request that we delete the personal information we hold about you.
You have the right to rectify. You may have the right to request that we correct any inaccurate personal information we hold about you.
Right to data portability. In certain circumstances and with certain exceptions, you may have the right to receive a copy of your personal information held by us and request that we transfer it to a third party.
Processing limitation: You may have the right to request us to stop or limit the processing of personal data.
Withdrawal of consent: if we rely on your consent to process your personal information, you may have the right to withdraw this consent.
Appeal: you may have the right to appeal our decision if we refuse to process your request. This can be done by directly responding to our refusal.
Communication preference management: we can send you promotional emails, and you can unsubscribe at any time by using the unsubscribe option in our emails. If you unsubscribe, we can still send you non-promotional emails, such as about your account or your orders.
You may use any of these rights if specified on our Website or by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. Under applicable law, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before we can accept such an agent's request, the agent must provide proof that you have authorized them to act on your behalf, and we may need to verify their identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact information provided below, or file a complaint with the local data protection authority.
International users
Please note that we may transfer, store, and process your personal information outside the country where you live, including the USA. Your personal information is also processed by employees and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that requires a specific level of protection.
Contact us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please call us at +371 26058704 or email us at maisondelabe@gmail.com or contact us at 12 Grostonas Street, Riga LV-1013, Latvia.